Refund & Cancellation Policy

1. Free Trial & Subscriptions

SnapFlow offers a free starter tier and trial period for studios to evaluate platform features before subscribing to paid tiers (Pro / Unlimited). Paid subscription plans are billed in advance on a monthly or annual basis.

2. Subscription Cancellation Policy

Studios may cancel their active subscription at any time directly from the Studio Settings portal or by contacting billing support. Upon cancellation:

• Your account will remain active until the end of your current paid billing period.
• You will not be billed for subsequent billing cycles.

3. Refund Eligibility & Conditions

Due to digital hosting and cloud storage allocation costs, payments made for completed billing cycles are non-refundable. However, full or partial refunds may be approved under the following exceptional circumstances:

• Duplicate Charging: If an account was accidentally charged multiple times for the same transaction due to a network or payment gateway glitch.
• Major Service Outage: Severe platform unavailability preventing gallery operation for more than 48 consecutive hours.
• Initial 7-Day Guarantee: Annual plan purchases requested for cancellation within 7 days of initial registration.

4. Refund Processing & Settlement

Approved refunds will be processed back to the original card, bank account, or payment method used during checkout via our payment gateway provider (PayHere / Partner Bank).

• Processing Time: Refunds are typically initiated within 3–5 business days.
• Bank Settlement: Depending on your Sri Lankan card issuing bank (Commercial Bank, Sampath, HNB, NTB, etc.), funds will reflect in your account within 5–10 working days.

5. Requesting a Refund

To initiate a refund request, please email billing@snapflow.lk or support@snapflow.lk with:

• Studio Account Name & Email
• PayHere Transaction Reference / Invoice Number
• Reason for refund request